ALLOCATION TIERS
Structured entry into physical gold ownership
Gold Silver Investment Line
Gold Silver Investment Line
Frequently Asked Questions
What is the return policy?
You can easily register your return online via your account.
After registering, you will receive further instructions for returning your order. You have a statutory return period of 14 days after receiving your order.
Do you have questions about your return? Please feel free to contact us. We're happy to help.
Are certain purchases final?
Yes, some purchases are final.
Due to daily fluctuations in the gold price, physical gold purchases cannot be canceled or returned after the order has been confirmed. The price is fixed at the time of purchase.
For other products, the statutory reflection period of 14 days applies, unless stated otherwise.
Do you have questions about a specific purchase? Please feel free to contact us. We're happy to explain the terms and conditions clearly beforehand.
When will I receive my order?
We'll ship your order as soon as possible. Once your order has shipped, you'll receive an email with more information. Delivery times depend on your location.
Where are your products made?
Our products are produced both locally and globally. We carefully select our production partners to ensure high quality and fair pricing.
What are the shipping costs?
Shipping costs are calculated based on your location and the items in your order. You'll always know the shipping costs before you complete your purchase.